Movinga

Discussed several times due to negative experiences during the last move, also with Movinga: We wanted a 12t truck and 4 (!) movers. This was also promised after consultation with the dispatcher. What finally happened? A Polish van, 2.8t. 3 men, one of them drunk. Communication is almost impossible due to a lack of language skills. So not a move in one go as planned and promised, but 2 trips. And only because we transported almost a third of the originally specified amount of furniture ourselves with a car and trailer and my wife had to replace the fourth husband at the point of departure! Movinga's so-called service was actually reachable after several attempts and promised a call back within an hour, which we are still waiting for today, 4 days later! But the bill came immediately. NEVER AGAIN MOVINGA!!!

Move size: 1 Bedroom Home Service cost: €1684

Don't be dazzled by the friendly and good first impression!
We decided on Movinga because we had relatively little lead time for the move and Movinga was the only company able to guarantee us the preferred move date.

We had a queasy feeling in advance, which unfortunately more than proved true during the move.

The subcontractor commissioned by Movings was a GbR I.G., a pseudo company. A group of 6 Romanians who were very friendly but unfortunately completely unqualified and inexperienced. Instead of a large moving van (as promised), the troop arrived on time with a 3.5-ton truck and 4 Fiat Ducato delivery vans, discarded Postbuses. The furniture was not dismantled, as agreed, but loaded directly. And then they were surprised that there wasn't enough space in the end. So everything was squeezed in and stacked under the roof. I saved at least one old heirloom, an antique mirror, packed it up myself to the amazement of the crew and handed it over to the chief of the troop, with the stipulation that at least this item should be treated with the utmost care. It was then transported in the driver's cab and unfortunately the passenger door was slammed open so that the (newly renovated) stucco strip simply broke off. During unloading, this was attempted to be covered up by simply unloading the mirror and placing it in the bedroom. If I hadn't checked, I would never have been able to assert anything.

The complaint management at Movinga is non-existent to catastrophic. At first I didn't hear anything for 2 months and then only the request to present all possible receipts and purchase invoices. If you have antique furniture, you have to have it assessed by your home insurance company - an immense effort.

Please save yourself the trouble we had. And don't let the good reviews fool you. There are also German companies that only charge slightly more, which saves you a lot of trouble.

Service cost: €3055

A cabinet was to be created from Cuxhaven to Berlin. I found out about Movinga by chance and was pleasantly surprised since the first contact. This statement relates to the professionalism, the unbeatable price, the advice from the staff and of course the high quality of the actual removal service. The appointments were agreed in good time in advance.
spoke and then followed relatively precisely. Loading and unloading took place in a "rush", so very satisfactorily.

Service cost: €249

Beware, stay away from Movinga! I've never had such a chaotic move before. Three tours with too small rental vans from Hertz (which are by no means adequate moving vans!) Were not enough for the subcontractor to transport everything that was correctly specified. No recalls, no crisis management on the part of Movinga.
66 Damage to removal goods.
The form for the damage report was only sent out to Movinga 4 hours before the deadline - so that as a customer I can no longer manage to report on time. In the meantime I assume that this is intentional, because Movinga only gives me 50 € goodwill, although almost all of the furniture is badly scratched.
I have now called on a lawyer, Movinga does not see her as being in the right.
A rip-off company who don't care about their customers.
Subcontractors are never a local moving company, but rather a few guys with no brains, tools, blankets or lashing straps who team up to earn a few euros.
Careful!
It is also interesting that Movinga cannot be rated on their Facebook page! Every fair company (banks, shops and much more) is more open and transparent.

Service cost: €907

We emailed Movinga on December 13th, 2015, asking for the following
Kitchen disassembly in Saarbrücken and transport and assembly of the kitchen 5 km further in Saarbrücken. The order was clearly communicated, especially since Mr. Kühne received a call on December 14, 2015 and we again discussed the order in detail by phone.
On December 14th, 2015 after the phone call, we received the order confirmation for € 570, execution on December 21st, 2015 at 8:30 a.m. with the note please be on time.
On December 21, 2015 at 8:35 a.m. the shipping company called us and informed us that one of the trucks broke down and would not come until 10:00 a.m. Since I and the former kitchen owner had taken half a day off, it wasn't good.
The bad news, however, was that the shipping company didn't know anything about kitchen dismantling and assembly, only the transport.
However, a transport of just one van full cannot cost 570 €.
Then we called Movinga, and this complained that it was only the transport stored in the system, but they tried to clarify the matter immediately and called us back. At 12:30 the shipping company came and told me that they would now quickly dismantle, transport and assemble the kitchen, but this was associated with additional costs totaling 750 €. However, I did not agree with that. I called Movinga again because I haven't received a call back. They are still working on it. At 2:00 p.m. Movinga called with the confirmation that it was all a mistake. The shipping company carries out the order as discussed at the beginning for € 570.
Until 00:30 the gentlemen were busy with the kitchen and still not finished. The work was unprofessional and they had no experience with kitchen assembly. We stopped when we started to hang up the wall cabinets without dowels on the grounds that we didn't have any with us and the simple screws would withstand that. Worktop was also damaged, the strips did not fit, etc.
The next day all this complained to Movinga and an email came in that we had only commissioned the transport, they still claim this to this day.
Move away from the company Movinga
Dubious
Dishonest
Unprofessional
Moving is stressful but moving a lot more.

Service cost: €570

I used the moving service from Movinga last Saturday. Actually it was done by another moving company, but it's not a problem for me. I was very impressed by the moving workers. They were on time, efficient and very nice.

But, there is a huge 'BUT'. It's about the company ' Movinga'. When I asked for the price, I told them both appartments have two levels, and in the offer, there is also written with ' Duplex Appartement '. But now they try to charge me for extra price because in the confirmation was only written ' one Etage ' . I called the customer service, the man is really rude. He told me he confirmed that I have to pay extra 260€ and didn't want to discuss it again. When I asked to talk to with his colleague, who gave me the price before, he refused and hung up on me!!

On their offer, it says the price is all inclusive, but now they said they didn't charge me for the extra Etage. I was warned that the company would charge extra, but I didn't believe it. Now I would like to warn you, it is TRUE. Be careful with this company!!

Service cost: €628

Dear Sir or Madam,

You can find the necessary information in the attached PDF.
I am very happy to respond to the e-mail dated May 2nd as follows:

Dear Mr. Knutzen,

First of all, I would like to express my thanks for your personal, instead of a general response from your customer service, which - as you have rightly already stated - would not have responded adequately to the memorable situation that happened to me and described to you.

You promise in your email that you will immediately examine the matter. In addition, you had given the promise to have a final e-mail sent to me by the billing office on the same day, but this has been a long time coming since May 2nd, i.e. for more than just a week.

As a result, I see no way of accepting your thoroughly committed offer, which you tried to convey to me as follows:
"And one more thing: If you do want to move, please contact me directly. Maybe we can win your trust" on the job "again. I would be very happy!"

With that in mind, I now consider the matter to be settled for me, but I wonder very seriously how many of your "customers" were unable to get through to you to be given similar nice promises and possibly similar dubious bills for fear of reprisals Even so, a sub-topic can certainly grow with the help of well-functioning algorithms that can ultimately be held liable, as I suspect.

Sincerely,
Mario Trutschel.

Service cost: €1038

My move from Aachen to Hamburg !!
Advice-Was advised very well by a competent team, accepted all my extra requests without any problems
Punctuality - goods were 30 minutes late due to traffic jams.
Packing up - guys were highly motivated and packed everything very carefully even though my apartment is not very spacious.
Dismantling - very good, fast and professional. I was very impressed that nothing would be damaged. The guys did a great job and were always very professional.
Loading - very good transport and unloading - everything went smoothly, everything brought me to my new apartment undamaged.
The guys were quick and uncomplicated and safely charged everything without complaining, stowed it and unloaded it. I'm really impressed by their performance.
Gladly again!!

Service cost: €1782

Our move was planned for May 22nd, 2016. In advance, everything was arranged by telephone with Movinga, and I actually felt that I was in good hands. The price for moving from Saxony back to my old home (Baltic Sea coast in S.H.) was a strolling 2800 €

During the many phone calls with Movinga, I had explained that I had two large 40 inch TVs, but that the original packaging was no longer available (this will be important later). No problem they said on the phone, they would send me bubble wrap to wrap. This came then, and both TV sets were packed in 25m upholstery film and 10m stretch film each.

Approx. Three weeks before the planned move, the new landlord called me and explained that we could not hand over the apartment until 12 noon. I immediately informed Movinga of this by telephone. OST from Movinga on this "no issue then the boys will have enough break" That will also be important later!

Almost a week before the move, the trouble started .. I got an email from Movinga, in which I was informed that the no-parking zone I wanted had not been approved by the local authorities at the new place of residence, and I now watch should where the truck could park!

So I called the regulatory office myself to ask why this was not approved. The answer I received was that there was NO request about a no-parking zone, and that such a thing would of course have been approved without further ado, had they known about it ..
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Ok, the day of the move came, and the moving company (somewhere in the Saxony region) was relatively punctual. Then the first problems. Although I explained to Movinga that there was space for a lift, Movinga did NOT inform the moving people about this, or on the papers (which I did not check. The running meters from the road to the truck were also missing. The three men were only on the complain about Movinga .. I suspected bad things, but more on that later.

After the lift was set up, things started quickly. One of the men had a hand truck with him to bring the boxes (almost 40 pieces) from one of the children's rooms to the living room. I had made the extra effort to put the heavy boxes down and the light boxes up. In addition, all boxes with glass or fragile contents have corresponding red "Caution Glass" stickers.

This didn't stop people from throwing the boxes on top of each other (glass down, books up)
Then the first "mishap" Two other colleagues wanted to go into the living room with a cupboard and had to turn around. One of the men hit the boxes piled high. As with dominoes, the rows of cardboard fell over and damaged one of our son's big toy trucks standing in the corner. The truck was then loaded very "quickly", according to the motto "nothing happened" .. But my wife saw it.

Incidentally, one of the men was still busy keeping a damage report for all damage that was already there to furniture etc. (will be very important).

The (still) good mood up until then turned when I asked casually whether they knew that the unloading in the new apartment could only start from 12 noon.

NO you don't know and I was asked if I was joking. I wasn't joking and there was a lot of talking on the phone. Movinga had probably failed to inform the moving company about this. As a customer, I can't do anything for that. The men were really pissed off afterwards, because they had another move to do on the following day, and you would have to drive back to Saxony from the coast (strolling 700 KM) ..

When I was absent for a moment to get our daughter out of daycare, my wife was presented with the previous damage report for signature. It was read through and signed. Strangely enough, we didn't get a copy, and in the hustle and bustle, people neglected to take a photo of the protocol with the cell phone. IMPORTANT !!

Then the day came when the new apartment should be taken over. The people were on site on time and quickly started unloading. What only surprised me a little was that they more or less "threw" our furniture and cardboard into the apartment. There was a really bad mood. I then asked several times to be a little more careful. But that was just ignored. The crowning glory was that our son's damaged truck was placed with the broken side on top of a stack of cardboard, and several cardboard boxes with glass were stacked on top of each other, and an extremely heavy cardboard box was "popped" on top with my tools. Then my collar burst, but that didn't matter.

I had to sign a form again, no copy here either. Now one would think that this is over .. No, because now the trouble with Movinga really started.

The next day, I wanted to switch our fridge / freezer combo back on, but was surprised that the compressor was making strange noises. The refrigerant line had broken close to the compressor and there was no longer any refrigerant. I immediately reported the damage to Movinga by phone (on a Saturday). The next day, I wanted to set up my PC again, so I unpacked one of the 40 inch TV sets, which I also use as a monitor. I had to find out that this was also damaged during the move. There was a 10 cm circular hole in the screen. And the broken pieces were only held by the foil (the other much more expensive TV that was packed in the same way, remained intact). I then reported this damage by phone (on Sunday).

Since we didn't have the internet yet, I had to do everything with my smartphone. Invoices were asked for the damaged equipment and I had to fill out a damage report. I was promised quick help!

Approx. Two weeks after the move, I got an email telling me that the damage would not be covered because I had signed the preliminary damage report. This was then sent to us as a copy by mail.

My wife had read through the protocol and signed it, but the protocol was changed afterwards, or something was written about it.

The moving company has complained on the protocol that allegedly ALL furniture and devices were more or less damaged, and the "move" was therefore declared as a DEPLOYMENT, and there would be NO LIABILITY for it or no later complaint would be possible!

1. Our furniture is certainly no longer the latest, and we also have two small children, where one or the other suffers.

2. Even if ALL of the furniture had really been broken, one of the moving companies is **. They are paid to bring the goods from A to B ..

I then complained massively to Movinga by telephone and in writing. Also about the subsequent change to the protocol. I was promised to look at everything again. A few days later I got a call from the claims department, they would offer 400 € out of "goodwill", since the two devices were already four and seven years old. I accepted the offer. It was on April 13th, 2016

Today is June 4th, 2016 and I still haven't received any money! But many excuses and excuses. Sometimes employees are supposed to be sick, or you have so much to do in the claims department because you have "grown" so quickly ..

With such moving companies, I am not in the least surprised that the claims department has so much to do .. I'll wait until Wednesday next week, then my lawyer should deal with it!

Conclusion: Never again Movinga!

Service cost: €2800

MOVINGA drives across the country with underpaid subcontractors.

We moved with a 2 person household from southern Germany to northern Germany, over a distance of approx. 600 km.

In terms of sales, everything went well in advance. That is probably the only and last strength of the Berlin exploiting squad.

On the day of the move, 2 "hairdressers" came to us to carry out the move. It would have been better if they had sent them away straight away. It took them more than 10 hours to transport them to the truck - a little more than 5m from the front door to the tail lift.

In between, one of the two fell asleep on our couch. The other guy was getting cigarettes.

The result: After more than 2.5 months, our invoice was not adjusted (missing boxes, moving goods were left behind, etc.), nor was the damage to our valuable furniture settled.

We are usually not fussy. If something breaks, it has to be repaired. But this start-up is not able to do that ..

Is it because the two captains have already left the sinking ship ..?

The whole story in the attachment (pdf)

FINGER OFF NOW!

Service cost: €1650