Movinga

Discussed several times due to negative experiences during the last move, also with Movinga: We wanted a 12t truck and 4 (!) movers. This was also promised after consultation with the dispatcher. What finally happened? A Polish van, 2.8t. 3 men, one of them drunk. Communication is almost impossible due to a lack of language skills. So not a move in one go as planned and promised, but 2 trips. And only because we transported almost a third of the originally specified amount of furniture ourselves with a car and trailer and my wife had to replace the fourth husband at the point of departure! Movinga's so-called service was actually reachable after several attempts and promised a call back within an hour, which we are still waiting for today, 4 days later! But the bill came immediately. NEVER AGAIN MOVINGA!!!

Move size: 1 Bedroom Home Service cost: €1684

Don't be dazzled by the friendly and good first impression!
We decided on Movinga because we had relatively little lead time for the move and Movinga was the only company able to guarantee us the preferred move date.

We had a queasy feeling in advance, which unfortunately more than proved true during the move.

The subcontractor commissioned by Movings was a GbR I.G., a pseudo company. A group of 6 Romanians who were very friendly but unfortunately completely unqualified and inexperienced. Instead of a large moving van (as promised), the troop arrived on time with a 3.5-ton truck and 4 Fiat Ducato delivery vans, discarded Postbuses. The furniture was not dismantled, as agreed, but loaded directly. And then they were surprised that there wasn't enough space in the end. So everything was squeezed in and stacked under the roof. I saved at least one old heirloom, an antique mirror, packed it up myself to the amazement of the crew and handed it over to the chief of the troop, with the stipulation that at least this item should be treated with the utmost care. It was then transported in the driver's cab and unfortunately the passenger door was slammed open so that the (newly renovated) stucco strip simply broke off. During unloading, this was attempted to be covered up by simply unloading the mirror and placing it in the bedroom. If I hadn't checked, I would never have been able to assert anything.

The complaint management at Movinga is non-existent to catastrophic. At first I didn't hear anything for 2 months and then only the request to present all possible receipts and purchase invoices. If you have antique furniture, you have to have it assessed by your home insurance company - an immense effort.

Please save yourself the trouble we had. And don't let the good reviews fool you. There are also German companies that only charge slightly more, which saves you a lot of trouble.

Service cost: €3055

A cabinet was to be created from Cuxhaven to Berlin. I found out about Movinga by chance and was pleasantly surprised since the first contact. This statement relates to the professionalism, the unbeatable price, the advice from the staff and of course the high quality of the actual removal service. The appointments were agreed in good time in advance.
spoke and then followed relatively precisely. Loading and unloading took place in a "rush", so very satisfactorily.

Service cost: €249

Beware, stay away from Movinga! I've never had such a chaotic move before. Three tours with too small rental vans from Hertz (which are by no means adequate moving vans!) Were not enough for the subcontractor to transport everything that was correctly specified. No recalls, no crisis management on the part of Movinga.
66 Damage to removal goods.
The form for the damage report was only sent out to Movinga 4 hours before the deadline - so that as a customer I can no longer manage to report on time. In the meantime I assume that this is intentional, because Movinga only gives me 50 € goodwill, although almost all of the furniture is badly scratched.
I have now called on a lawyer, Movinga does not see her as being in the right.
A rip-off company who don't care about their customers.
Subcontractors are never a local moving company, but rather a few guys with no brains, tools, blankets or lashing straps who team up to earn a few euros.
Careful!
It is also interesting that Movinga cannot be rated on their Facebook page! Every fair company (banks, shops and much more) is more open and transparent.

Service cost: €907

We emailed Movinga on December 13th, 2015, asking for the following
Kitchen disassembly in Saarbrücken and transport and assembly of the kitchen 5 km further in Saarbrücken. The order was clearly communicated, especially since Mr. Kühne received a call on December 14, 2015 and we again discussed the order in detail by phone.
On December 14th, 2015 after the phone call, we received the order confirmation for € 570, execution on December 21st, 2015 at 8:30 a.m. with the note please be on time.
On December 21, 2015 at 8:35 a.m. the shipping company called us and informed us that one of the trucks broke down and would not come until 10:00 a.m. Since I and the former kitchen owner had taken half a day off, it wasn't good.
The bad news, however, was that the shipping company didn't know anything about kitchen dismantling and assembly, only the transport.
However, a transport of just one van full cannot cost 570 €.
Then we called Movinga, and this complained that it was only the transport stored in the system, but they tried to clarify the matter immediately and called us back. At 12:30 the shipping company came and told me that they would now quickly dismantle, transport and assemble the kitchen, but this was associated with additional costs totaling 750 €. However, I did not agree with that. I called Movinga again because I haven't received a call back. They are still working on it. At 2:00 p.m. Movinga called with the confirmation that it was all a mistake. The shipping company carries out the order as discussed at the beginning for € 570.
Until 00:30 the gentlemen were busy with the kitchen and still not finished. The work was unprofessional and they had no experience with kitchen assembly. We stopped when we started to hang up the wall cabinets without dowels on the grounds that we didn't have any with us and the simple screws would withstand that. Worktop was also damaged, the strips did not fit, etc.
The next day all this complained to Movinga and an email came in that we had only commissioned the transport, they still claim this to this day.
Move away from the company Movinga
Dubious
Dishonest
Unprofessional
Moving is stressful but moving a lot more.

Service cost: €570

I used the moving service from Movinga last Saturday. Actually it was done by another moving company, but it's not a problem for me. I was very impressed by the moving workers. They were on time, efficient and very nice.

But, there is a huge 'BUT'. It's about the company ' Movinga'. When I asked for the price, I told them both appartments have two levels, and in the offer, there is also written with ' Duplex Appartement '. But now they try to charge me for extra price because in the confirmation was only written ' one Etage ' . I called the customer service, the man is really rude. He told me he confirmed that I have to pay extra 260€ and didn't want to discuss it again. When I asked to talk to with his colleague, who gave me the price before, he refused and hung up on me!!

On their offer, it says the price is all inclusive, but now they said they didn't charge me for the extra Etage. I was warned that the company would charge extra, but I didn't believe it. Now I would like to warn you, it is TRUE. Be careful with this company!!

Service cost: €628

The entire removal goods could not be loaded on the move from Lübeck to the north, because a truck that was too small for a 47sqm apartment was sent by a contracted shipping company. A 47sqm has a volume of 23-24 cubic meters and not 16-18 cubic meters. When the move was requested by telephone, no relocation list was created, the only question asked was the size of the apartment. An order confirmation was never sent to me. On the contrary, I had to call for everything. The time was shifted 3 times so that loading took place after 3 p.m. Since it was about 380km from the loading to the final loading location, unloading began around 9.45 p.m. The relocation helpers were reduced from 3 for loading to 2 for unloading. The moving helpers just wanted to finish work and everything happened quickly. It turned out that my move was the 2nd of that day. The removal goods were damaged everywhere and some things were lost. Movinga does not want to know anything about damage regulation although my removal goods are insured with Movinga. So far, endless correspondence with incompetent staff. Each time a new employee would like to have photos that I have already sent x times. Apparently one has to assume that it is only a delaying tactic. I had to have the unloaded removal goods transported from Lübeck to the north on my own account. Again, no compensation from Movinga or an opinion from Movinga. Here Movinga did not fulfill its mandate 100%. It can never be worse. I have never seen a move like this, not once from Spain to Germany.

Service cost: €739

We moved from Cologne to Schortens, I'm shocked, speechless and very angry. Almost no piece of furniture heals. Everything was simply thrown on top of each other, nothing was attached or covered. The helpers (Romanians, not a word German) trampled on the furniture in the truck (that was awesome), as if they were transporting dirt. It was new, high-quality furniture from NOLTE, ALNO, rufBett, Musterring, etc. The move was a horror and when the truck was fully loaded after 9 hours ... you wanted 900 euros more money than was negotiated because I had the furniture should specify. Otherwise you didn't want to drive off. I had to pay the driver 300 euros on arrival. That is totally dubious. Please don't do this to yourself. These providers really have no idea about moving. This is a rip off. And you don't have any furniture either. This is not a moving company, that's what I call junk disposal. They are confusing something. I'm going to sue this moving company and have my furniture replaced. I will never forget that. Will inform Stern TV. I had so many good offers and unfortunately I just decided on this company. Annoying!

That doesn't work at all .. I even phoned the little hotel during the move, they weren't interested at all, they just wanted more money ..

Service cost: €1209

Dear Sir or Madam,

You can find the necessary information in the attached PDF.
I am very happy to respond to the e-mail dated May 2nd as follows:

Dear Mr. Knutzen,

First of all, I would like to express my thanks for your personal, instead of a general response from your customer service, which - as you have rightly already stated - would not have responded adequately to the memorable situation that happened to me and described to you.

You promise in your email that you will immediately examine the matter. In addition, you had given the promise to have a final e-mail sent to me by the billing office on the same day, but this has been a long time coming since May 2nd, i.e. for more than just a week.

As a result, I see no way of accepting your thoroughly committed offer, which you tried to convey to me as follows:
"And one more thing: If you do want to move, please contact me directly. Maybe we can win your trust" on the job "again. I would be very happy!"

With that in mind, I now consider the matter to be settled for me, but I wonder very seriously how many of your "customers" were unable to get through to you to be given similar nice promises and possibly similar dubious bills for fear of reprisals Even so, a sub-topic can certainly grow with the help of well-functioning algorithms that can ultimately be held liable, as I suspect.

Sincerely,
Mario Trutschel.

Service cost: €1038